Shipping Policy

At Top Pet Palace s, we provide reliable and transparent shipping for all orders.

Processing & Delivery Time

Orders are processed within 1–2 business days.

Delivery time is 3–10 business days within the United States.

Delivery time is typically 3–12 business days within the United States (including processing time).

Shipping Cost

We offer free shipping on all orders within the United States.

No additional fees are charged for standard shipping.

Shipping Area

We currently ship to addresses within the United States only.

At this time, we do not offer international shipping.

Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.

You can use this number to track your shipment directly with the carrier.

Ship-From Location

All orders are shipped from our facility at:

Top Pet Palace
2057 Lakeshore Overlook Drive Kennesaw GA 30152
United States

Damaged or Lost Packages

If your order arrives damaged or if it is lost in transit, please contact us immediately at info@toppetpalace.com. We will work with you to resolve the issue quickly.